RETURNS & REFUNDS
At Brexmain, we’re committed to providing premium products and great service. If you’re not completely satisfied with your purchase, you can return any unworn and unlaundered item within 30 days of purchase for a full refund. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
All returns must be registered through our official Brexmain portal. Returns sent outside this process cannot be accepted or refunded.
Start your return with Us (Click Here)
Refund Timeframe
Once your return has been received and processed, refunds can take up to 28 days to complete. Most refunds are processed within 14 working days, but please allow up to 28 days during busy periods. Postage charges are refunded only if the item was sent in error or is damaged or defective.
Free Returns Regions
We offer free returns in the UK only
If you are located in UK and purchased from our online store, you can start your free return online via the Brexmain website.
REFUND
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brexmain.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Damaged or Incorrect Items
If you’ve received an item that’s damaged, defective, or incorrect, please contact our Customer Service Team before returning it. You may be asked to provide photos of the issue so we can review and confirm the fault. Once our team has reviewed the evidence and approved the return, we’ll confirm the next steps and, where applicable, issue a refund for the item and any delivery charges.
Self-Post Returns
We currently offer a Self-Post return option for UK only. You must first create your return in our official Brexmain portal – returns sent without a Brexmain reference cannot be processed or refunded.
After registering your return, follow the Self-Post instructions provided. You’ll be responsible for postage costs and must keep valid proof of posting and tracking details.
Returns Policy
- Items must be returned within 30 days of purchase. Returns after this period cannot be refunded or returned.
- If your item was purchased from another retailer, please contact them directly to arrange your return.
Refunds After Returning an Item
When tracking shows ‘delivered’, it means your parcel has reached our returns hub, not yet our warehouse. It will still need to be received, checked, and processed before a refund can be issued.
Please allow up to 28 days from the date you drop off your parcel for your refund to be processed. We’re unable to manually issue or speed up refunds before this time.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brexmain.com .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Frequently Asked Questions
To return your product, you should mail your product to: 124 City Road, London, EC1V 2NX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Most refunds are processed within 14 working days after your return is received, but please allow up to 28 days during busy periods.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brexmain.com and send your item to: 124 City Road, London, EC1V.
Where possible, please return your item in its original packaging to help us process it efficiently.
If you have any questions about your return, please contact our Customer Service Team on info@brexmain.com. We’re available Monday to Friday, 9am–5pm (UK GMT), and happy to assist.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@brexmain.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@brexmain.com and send your item to: 124 City Road, London, EC1V.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 124 City Road, London, EC1V 2NX.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.