faq

Please check your spam or junk folder first. If you still can’t locate your confirmation email, contact our customer support team at info@Brexmain.com and they’ll assist you further.

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team at info@Brexmain.com so they can investigate the issue for you.

Your order number can be found in the confirmation email sent after your purchase. Be sure to also check your spam or junk folder.

Tracking details are sent once the courier scans your parcel into their system. If your tracking still isn’t updating after some time, please contact customer support for help.

If you selected a tracked delivery service, you’ll receive an email from the courier containing your tracking information once your parcel has been dispatched.

We’ll always try to update your shipping address before your order is dispatched. Please contact info@Brexmain.com as soon as possible after placing your order.

Orders can sometimes be cancelled before dispatch. Please contact customer support immediately after placing your order. If the order has already been processed, you may need to return it after delivery.

Currently, student discounts are not available. However, subscribing to the newsletter is the best way to hear about future promotions and offers.

After you have received your confirmation e-mail that your return has been processed it takes 2-5 working days until your money is refunded. If you haven’t received your refund within this time, please contact us.

If you believe that you have received a defective product, please contact us via e-mail at customerservice@brexmain.com. State Claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible.